Most managers are not trained to communicate effectively in difficult situations. Which is odd, given that it is often said that people are an organisations most valuable resource.



Difficult Conversations are often put off when the earlier they are held, the easier and more productive they are. It is a natural desire to avoid distressing situations and without the correct approach they can become a bad experience for everyone. A positive approach uses language techniques to encourage employees to consider the topic, reach their own conclusions and offer suggestions for future improvement. This avoids stress and in giving them control of both problem and solution, encourages growth and self-awareness.


Who would benefit


Anyone seeking to be more effective in holding otherwise difficult conversations with a colleague:


  • an awareness raising about conflict language skills : one day version –time to understand the what and how, but little time to practice new skills;


  • a skills course for immediate application in the workplace : two day version – time to understand and practice, so gaining confidence for those who want to use the skills the next day.


To find out about the range of discounts available and how to get an in house course started , call 077 33 88 2543 now or email Jeremy at


To see the other courses currently available please click here.


Managing Difficult Situations

Program Details

This one or two day course covers an effective approach with new language skills, plus demonstrations and supported practice to build confidence. The in-house course is run in groups of 8 people to maximise interaction. Attendees complete pre-course questionnaires and bring personal examples for analysis so the training is relevant to their work lives. A comprehensive course manual is provided pre-training. An inclusive day rate per person is given below no VAT is charged.

In House
Total Cost
Discounts for Colleagues
Early Payment Discounts