Dealing Effectively with Conflict
"In the life cycle of every conflict, there is a point when it's large enough to be recognized, but small enough to be resolved."This practical one-day course introduces a fresh new approach to the familiar problem of workplace disagreement and conflict. Even with clear procedural guidelines in place to manage conflict, everyone in an organisation benefits when managers have the confidence to recognise and deal with the early stages of conflict, avoiding escalation and improving working relationships.
Participants will learn about the skills and techniques of effective mediators in an enjoyable, interactive day while also having the opportunity to consider their own ‘conflict style'.
Click on Dealing Effectively with Conflict for a course description.
Who would benefit?
Ideal for HR professionals, team managers and team members.
Course Length
8 hours on one day.
Learning Outcomes
By the end of this course the participants will have gained:
- Insight into how and why conflict emerges, and its physiological impact
- Self-awareness about their own approach to conflict
- New skills for defusing conflict
- An understanding of principled negotiation
- Tried and tested strategies to achieve harmony in the workplace
Dates |
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Aberdeen |
October 17th 2008 |
February 20th 2009 |
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Edinburgh |
December 5th 2008 |
April 10th 2009 |
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Glasgow |
October 10th 2008 |
April 24th 2009 |
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The Trainers
Charlie Irvine
Charlie is a highly experienced mediator, trainer and manager with extensive experience of enabling teams to perform more effectively, improving communication and resolving conflict. He has been a family mediator for 15 years, and is a member of the Catalyst Mediation panel. He recently co-wrote and delivered the pilot for a diploma in therapeutic mediation for a national charity and has resolved a variety of workplace disputes in the Public Sector and NHS, as well as disputes in a University and Education Authority context. He has an LLB (Hons) from the University of Glasgow, a Diploma in Public Law from the Université d'Aix-en-Provence and an MSc (with Distinction) in Conflict Resolution from Birkbeck College, University of London.
Linda Paterson
Linda completed her MA at Aberdeen University and started her mediation experience with SACRO in 1997, where she was part of a small team which set up the Aberdeen Community Mediation Service. Linda managed its expansion and helped to establish it as one of the most successful neighbour mediation services in Scotland. During her time at SACRO, Linda mediated hundreds of disputes, both individual and group mediations and latterly victim/offender and workplace mediations. She is also a highly experienced trainer in mediation and conflict resolution skills. She is a member of the Aberdeen Sheriff Court mediation panel, the Catalyst Mediation panel and the Scottish Mediation Network.
Fees & Early Bird Discount
The fee is £350 per day per attendee, excluding VAT, but including all course material, drinks and meals. If payment is received 28 days before the course date or earlier, the amount paid can be discounted by 10% from the full course fee.
Multiple Bookings
Book 2 or more people onto the same course and a 10% discount will be applied to all attendees from the same organisation.
Booking Form
This is an Acrobat PDF form which you can complete and either print your completed form as another PDF form and email it to us or print a paper copy and post it to us.