Dealing with Challenging Situtations
Staff in organisations dealing with individuals under stress may find themselves on the receiving end of anger, threats and high emotion.
This practical one-day course provides a clear understanding of anger and its effects, the most common mental health issues and a risk assessment tool that protects staff while empowering them to make good decisions. It also introduces the skills needed to defuse anger and conflict, with the opportunity to practice these in a safe and supportive environment.
Click on Challenging Situations for a course description.
Who would benefit?
Anyone dealing with individuals under stress.
Course Length
8 hours on one day.
Learning Outcomes
By the end of this course the participants will have gained:
- Insight into conflict and anger and their physiological impact.
- An awareness of mental health issues.
- A risk-assessment tool.
- New skills for defusing high emotion.
- A chance to practice in a supportive learning environment.
The Trainers
Alison Ebbitt
Alison is both a trainer and practitioner specialising in dealing with people in crisis. She is a qualified Mental Health Social Worker with over 20 years experience in crisis intervention work. She is a recognised trainer in learning and development and is accredited to deliver the Mental Health First Aid course. She has extensive training experience in organisational development and team work. Alison also has a Postgraduate Diploma in Counselling and is an experienced mediator.
Charlie Irvine
Charlie is a highly experienced mediator, trainer and manager with extensive experience of enabling teams to perform more effectively, improving communication and resolving conflict. He has been a family mediator for 15 years, and is a member of the Catalyst Mediation panel. He recently co-wrote and delivered the pilot for a diploma in therapeutic mediation for a national charity and has resolved a variety of workplace disputes in the Public Sector and NHS, as well as disputes in a University and Education Authority context. He has an LLB (Hons) from the University of Glasgow, a Diploma in Public Law from the Université d'Aix-en-Provence and an MSc (with Distinction) in Conflict Resolution from Birkbeck College, University of London.
Fees & Early Bird Discount
The fee is £300 per attendee, but drops to £250 per person for over 10 people, whether they are from the same organisation or not. If payment is received 28 days before the course date or earlier, the amount paid can be discounted by 10% from the full course fee.
Booking Form
This is an Acrobat PDF form which you can complete and either print your completed form as another PDF form and email it to us or print a paper copy and post it to us.