Our Client's Views
Below you will find some of the comments from clients on our feedback questionnaire, which forms an important part of our quality assurance process. Many of our clients are prepared to talk to you about mediation, how useful they found it, what you might expect and what they thought of us - warts and all. If you would like them to contact you , email us your details and we will pass them on.
"I am in no doubt that had I been more familiar with mediation and made it available at an earlier stage then the formal proceeding which were time consuming for a significant number of staff (and consequently costly) would have been avoided."
"We got a deal, and I think one which we would never have got without mediation. It was binding, and it has held. It achieved our aim of bringing a long and difficult chapter to a close. It enabled us to find solutions other than simply financial ones, which did make all the difference."
" The level of advice received prior to the start of the mediation was sufficient to allow both my client and me to form a realistic impression of how the process would develop and what we might expect to happen in terms of both the group session and the breakout sessions. "
" The response was very quick and a mediation date to suit all parties was quickly established to avoid unnecessary delay."
"I believe that the mediation has re-established a relationship which had almost collapsed beyond recovery."
"A settlement was achieved without the need to have a public airing of feeling which would have been difficult for both sides. I found the approach of the mediators particularly helpful"
"The skilled involvement of mediators enabled us to reach a very good outcome, which was within our control. thanks!"
"It achieved everything that I and my client wanted and more than might have been reasonably expected"
"There is every sign that not only has this resolved issues to date but that there is a new atmosphere which is more conducive to the successful development of the service of which my client forms part."
"Definitely saved time, effort and legal costs of perhaps £10,000 to £15,000"
"My own feeling is that without mediation it would have been very difficult to get anywhere near resolving this issue."
" This agreement has already shown signs that it has worked, and will continue to work "