Conflict is an ever present feature of life, whether with companies, family members or colleagues : how we handle it is one of the key tasks facing humanity today.

This Certificated course provides a unique opportunity to learn about the theory of conflict and the skills of the mediator, with numerous opportunities for practice. You will discover mediation's intellectual base and learn how to shape a mediation session, identify people's real interests and secure agreement.

In a supportive environment you will work in small groups as well as individually to debate the key elements of mediation, how they differ from the normal managers approach and then put your new found understanding into practice.

The 65 page Handbook contains information and suggestions for further reading, together with space for notes. We devote the bulk of the course time to discussion and skills practice so you will receive it in time to have read it before the course starts.

The Assessment Day comprises practical demonstrations of your skills in three role play mediations, written work and a 3 Minute presentation. The assessment is carried out by at least one independent mediator, in addition to the trainers. Finally successful candidates will receive signed certificates and the opportunity to join their colleagues in CPD sessions managed by Catalyst throughout Scotland.

To find out about the range of discounts available (note all prices include VAT) and proposed dates for Spring and Autumn 2010, call 077 33 88 2543 now or email Jeremy.To see the other courses currently available please click here.